We are excited to announce that DO OK has achieved ISO 9001 and ISO 27001 certification. This certifies that DO OK services have achieved the highest standards of quality and information security.
ISO is the world’s largest developer of international standards for nearly every aspect of technology and business, from food safety and children’s toys to health care and IT security.
ISO 9001 specifies requirements for a quality management system within an organization. This standard is based on a number of quality management principles including a strong customer focus, the motivation and involvement of top management, the organization’s process approach, and efforts toward continual improvement. ISO 9001 is focused on customer service, and ensuring that clients receive the service they want, within the appropriate time, for a cost that’s fair.
ISO 9001 is built on seven key principles of quality management:
1. Customer focus
The primary focus of quality management is to meet customer requirements and to strive to exceed customer expectations.
2. Leadership
Leaders at all levels establish unity of purpose and direction, and create conditions in which people are engaged in achieving the organization’s quality objectives.
3. Engagement of people
Competent, empowered and engaged people at all levels throughout the organization are essential to enhance its capability to create and deliver value.
4. Process approach
Consistent and predictable results are achieved more effectively and efficiently when activities are understood and managed as interrelated processes that function as a coherent system.
5. Improvement
Successful organizations have an ongoing focus on improvement.
6. Evidence-based decision making
Decisions based on the analysis and evaluation of data and information are more likely to produce desired results.
7. Relationship management
For sustained success, an organization manages its relationships with interested parties, such as suppliers.
To become certified, DO OK went through a complex internal and external audit, which assessed how our information management system met with ISO requirements.
The key person who headed the project was Rafal Skucha, Integrated Management System Representative & Head of Finance and Administration:
“I was aware this would be an exceptionally challenging process, and so I was very sceptical when I heard that there was a need for DO OK to be ISO certified. However, the appropriate resource management and support from consultants allowed us to perform an internal audit, which gave me high confidence that our current systems and processes in place are fully efficient and ISO compliant.”
Rafal Skucha continues:
“Of course, there have been some minor improvements needed, but we now have the knowledge and experience to evaluate them periodically, and to minimise the risk of their occurrence in the future. There's always room for enhancements, and I'm here to make sure DO OK is up to date in both quality and security management aspects.”
ISO 27001 provides requirements for an information security management system (ISMS). Using ISMS enables organizations to manage the security of assets such as financial information, intellectual property, employee details, or information entrusted by third parties. It is awarded only to organizations who follow strict security practices, after a rigorous audit process.
It means that their data with DO OK is well-protected and secure. That trust is always a high priority for us, and we hope these ISO certifications will provide our clients with additional levels of the security and confidence they need when embarking on projects with DO OK.
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